The Language of Difficult Conversations
By the end of this program, participants will be able to:
- identify the role culture plays in conflict resolution
- apply specific language patterns to diffuse difficult conversations.
What to expect
The workshop consists of four 2-hour sessions. Participants who attend each of the four sessions will receive a certificate of completion.
Typically once in Fall, Winter, and Summer.
International and new resident graduate students, international postdoctoral scholars
- Login to CareerCentral using your Western username and password.
- Go to the Centre for Teaching and Learning section and select Event Calendar.
- Search for and select the event you wish to register in. Details and a description of the program will appear.
- Select the Register for this Event button. If the event has reached capacity, you may have the option to register on the waitlist.
- You will receive an automated confirmation email to your Western email account.
Prerequisites / Recommended Preparation
Applies to following certificates
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“This workshop was really useful, because I had similar situations that was mentioned as examples in the class. In those cases, I was trying to avoid the situation (without any discussion). Now I learned that I could have handled the conflict in a different and better way. Thank you!”
“This program helps me to understand the possible ways to handle any critical conversations, whether in workplace or educational institutions. Now I will concentrate on my listening. That means I will try to be [a] more attentive listener in any conversation, and, according to the situations and participants, I hope I would be able to react [better] from now [on].”
“I learned to present my opinion in difficult conversations and discuss with my professors appropriately and politely.”